Enlightenment
How to Identify & Remove Friction in the Insurance Customer Journey
Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and supply chain issues. Between March and...
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How to Manage Staffing Challenges with an Insurance Outsourcing Partner
The Great Resignation doesn’t appear to be slowing down. The resulting staffing shortages are impacting many industries, including insurance, and more resignations may be coming. Keeping operations running smoothly is...
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Three Ways Customers May Be Underwhelmed with Your FNOL Process
When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important...
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Can Underwriting Really Be Outsourced?
An insurance company’s underwriting practices can make or break the insurer’s loss ratio. Because underwriting is so crucial to an insurer’s overall profitability, you might assume that it’s something that...
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