Enlightenment
A collection of articles to inspire forward thinking …
The Insurance Customer Experience: Why Culture Matters
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always wanted fast and convenient service. Now, they’re...
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Insurance Call Centers Can’t Ignore These New Stats on Changing Customer Expectations
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and...
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How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks. It’s also things like...
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Rethinking Paper Check Processing
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process paper checks? I recently...
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