Enlightenment
Auto Insurance Shifts – What We’ve Seen, Where We’re Going
Driving behavior changed in rapid and unexpected ways during 2020. In 2021, things may get back to normal – or at least, back to a new version of normal –...
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Five Mistakes to Avoid When Digitizing Claims
Claims are going digital. Many processes, from the FNOL to adjusting and payout, can now be completed digitally. This is good in many ways. Digitizing claims increases speed and efficiency,...
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How Hyperpersonal is Your Policyholder Experience?
Many aspects of life have become hyper-personalized. Take a minute to think about your own daily experiences. Amazon suggests new books, Netflix recommends new shows, retail websites recommend hot items,...
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The Direct-to-Consumer Insurance Sales Race: How to Get in on the Market Share Grab
Modern consumers expect to be able to buy pretty much everything online, directly from the source. It’s the direct-to-consumer sales trend, and it’s impacting the insurance industry just like it’s...
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