A collection of articles to inspire forward thinking …

Why Insurance Policyholder Experience is the New Business Currency

Insurance companies can’t function without customers. Customers won’t stay if they don’t have good experiences. Here’s why policyholder experience is the new business currency. First Impressions Matter If you don’t...

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Why Speed is an Essential Metric in Your Insurance Service Standards

For better or worse, we live in an era of instant gratification. People expect immediate responses and results – and they may have little patience when forced to wait. If...

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New Frontiers in P&C Insurance Claims Management

The insurance industry is speeding toward new claim frontiers. New technologies have drastically changed the way auto and homeowners insurance claims are handled, and the results are jaw-dropping. Here are...

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