the-covenir-blog

Enlightenment

A collection of articles to inspire forward thinking …
How to Identify & Remove Friction in the Insurance Customer Journey

How to Identify & Remove Friction in the Insurance Customer Journey

Brand loyalty is down. According to Campaign US, a study found that brand loyalty dropped in 2020 as consumers struggled with economic problems and supply chain issues. Between March and...

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How to Manage Staffing Challenges with an Insurance Outsourcing Partner

How to Manage Staffing Challenges with an Insurance Outsourcing Partner

The Great Resignation doesn’t appear to be slowing down. The resulting staffing shortages are impacting many industries, including insurance, and more resignations may be coming. Keeping operations running smoothly is...

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Three Ways Customers May Be Underwhelmed  with Your FNOL Process

Three Ways Customers May Be Underwhelmed with Your FNOL Process

When your insurance customers experience a claim, you want them to report it as soon as possible. You probably require prompt reporting because you know a timely FNOL is important...

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Can Underwriting Really Be Outsourced?

Can Underwriting Really Be Outsourced?

An insurance company’s underwriting practices can make or break the insurer’s loss ratio. Because underwriting is so crucial to an insurer’s overall profitability, you might assume that it’s something that...

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