Enlightenment
Searching for an Insurance Call Center Partner? Ask These 13 Questions First
An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major claims events. They can also help with special...
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Policyholders Embrace Digital Claims Adjusting
The insurance industry’s digital transformation isn’t confined to direct-to-consumer sales and online payments. Claims are changing, too. With new technology, a faster and more efficient claims process is possible. Automated...
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Two Easy Fixes for Inefficient Mail Processes
The shift to remote work has created headaches in sending and receiving mail for companies in every industry. Fortunately, Covenir offers automated mail solutions that can solve these problems. Part...
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Optimize FNOL Service by Teaching Your Team with the EASY Method
As insurers, you already know the importance of claims satisfaction. During an FNOL call, policyholders “cash in” on the premiums they’ve paid to your company. Expectations are very high and...
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