the-covenir-blog

Enlightenment

A collection of articles to inspire forward thinking …
Insurance Call Centers Can’t Ignore These New Stats on Changing Customer Expectations

Insurance Call Centers Can’t Ignore These New Stats on Changing Customer Expectations

Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and...

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How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics

How Smart Insurers Avoid Communication Disruptions During Hurricanes, Tornadoes and Pandemics

Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks. It’s also things like...

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Rethinking Paper Check Processing

Rethinking Paper Check Processing

I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process paper checks? I recently...

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Searching for an Insurance Call Center Partner? Ask These 13 Questions First

Searching for an Insurance Call Center Partner? Ask These 13 Questions First

An insurance call center can help you with everyday tasks like policyholder services, or with unexpected surges, like you experience during major claims events. They can also help with special...

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