Cost-Effective, Trusted FNOL
We’ll provide economical and reliable FNOL intake via phone, email, fax, or web portal. We’ll identify claim severity, set up initial reserves and adjuster assignments, and communicate information to your customers. We’ll even settle basic losses and issue claim checks for you.
Our FNOL services can:
- Process and issue checks
- Have scheduled CAT drills with client participation
- Provide basic loss settlements, based on your SOP, up to certain limits (food spoilage, tree removal, broken fences, etc.)
3 Levels of Support
- Functioning as your primary FNOL receipt and support 24/7/365
- Providing overflow services during periods of high volume or during periods when your staff needs to be temporarily augmented
- During a catastrophe, a natural disaster, or any event that affects your ability to serve your customers, we’ll give you the help you need to maintain business continuity.
Carrier Spotlight: Amalgamated Casualty Insurance
We provided solutions, not just service. Being the 'front line', Covenir reports back to the client company to highlight potential issues and challenges that should be addressed. We also provide suggestions to improve the customer experience, reduce call volume and increase response times to claims.
- Needed a BPO that would take care of FNOL as well as support customer service
- Needed 24 / 7 / 365 coverage
- Needed specific insurance claims expertise not found with their previous BPO company
- Needed a BPO that was willing to work on their platform