by Laurel Antti | Jun 25, 2021
Insurtech is shaking up the insurance industry. According to Porch Research, more than 1,500 insurtech companies have emerged in the last five years alone. In 2020, there were 81 insurtech acquisitions – a record – and insurtech companies raised $5.4 billion in VC...
by David Squibb | Jun 14, 2021
In insurance, customer experience is everything. This isn’t new – but some of the expectations that customers have may be. Customers have always wanted fast and convenient service. Now, they’re also demanding an experience that matches their values. Culture is...
by Michael Saner | Jun 1, 2021
Insurance customers demand a lot more than they used to. They expect to be able to use the communication channels of their choice, whether that’s phone, email or chat, and they won’t put up with long wait times – no matter how busy you happen to be. Unveiling New...
by Laurel Antti | May 21, 2021
Over the last year, we’ve seen a variety of threats to our business continuity. It’s not just fires and storms – although those are serious risks. It’s also things like Texas snowstorms, civil disorder, and viral pandemics. If you need to go to an office to send or...
by Sallie Ricardo | Apr 28, 2021
I’m writing today to share a Pro Tip on premium collection best practices. Have you ever wondered if there’s an easier way to receive and process paper checks? I recently sat down with Covenir Operations Manager, Steven Kidd to answer this question. Steven explained...
